Information Technology Helpdesk

º¬Ð߲ݴ«Ã½ Computer Helpdesk: Your Technology Resource

º¬Ð߲ݴ«Ã½'s Information Technology department manages our network infrastructure, student information systems, multimedia center, printing and more, and provides technical support for our campus community via the Computer Helpdesk.

Need technical assistance? Contact the º¬Ð߲ݴ«Ã½ Computer Helpdesk!

 614-253-3633

  helpdesk@ohiodominican.edu


Location
2nd Floor - Spangler Learning Center

Semester Office Hours
Mon - Thurs: 8 a.m. - 7 p.m.
Fri: 8 a.m. - 3 p.m.
Sun: 3 p.m. - 7p.m.

Summer and Winter Break Office Hours
Mon - Thurs: 8 a.m. - 4:30 p.m.
Fri: 8 a.m. - 3 p.m.

More Information

What does the º¬Ð߲ݴ«Ã½ Computer Helpdesk do to help support you while at º¬Ð߲ݴ«Ã½?

º¬Ð߲ݴ«Ã½'s Computer Helpdesk serves as a single point-of-contact for questions, problem reports, service requests and inquiries from faculty, staff and students regarding computer hardware and software, Internet connectivity and related topics.

The º¬Ð߲ݴ«Ã½ Computer Helpdesk will:

  • Assist with connecting to the wireless and Ethernet
  • Reset passwords if you have forgotten it or it has expired
  • Assist with installing Microsoft Office
  • Aid with issues accessing PantherLearn, º¬Ð߲ݴ«Ã½ Online, and Email
  • Run virus scans if you suspect that your machine is infected
  • Print posters that are 24 inches in width and any length in inches
  • Assist with printing from both º¬Ð߲ݴ«Ã½-owned machines and personal devices

The º¬Ð߲ݴ«Ã½ Computer Helpdesk CANNOT assist with replacing hardware on your devices or reinstalling your device’s operating system.

The º¬Ð߲ݴ«Ã½ Computer Helpdesk supports the following:

  • Windows 10/11
  • Mac OS X (MacBook Pros and MacBook Airs)
  • Android
  • iOS (iPhones and iPads)
  • Chromebooks

View º¬Ð߲ݴ«Ã½'s network policies and procedures for password requirements, acceptable network usage, laptop usage and email communication while attending º¬Ð߲ݴ«Ã½.

VIEW POLICIES

Visit our FAQ and Help Guides pages to get answers to the Helpdesk's most frequently asked questions, as well as "how-to" documentation for common technical needs like connecting your device to our network, accessing PantherLearn and more!

View FAQs

View Help Guides

To reset your password, you will follow the link below to the º¬Ð߲ݴ«Ã½ Password Reset Area.



If you have issues with resetting your password, please .

Information Technology Staff

Barajas, Reshma Network Administrator Information Technology (614) 251-4541
Engle, John Lead Data Analyst Information Technology (614) 253-3487
Foster, William Audiovisual & Telecommunications Technician Information Technology (614) 251-4764
Keefer, Christopher Colleague Systems Analyst Information Technology (614) 253-3642
Kern, Tracy Systems Analyst and Software Developer Information Technology (614) 251-4536
Theve, Chris Chief Information Officer Information Technology (614) 251-4515
Weaver, Mark Instructional Multimedia and Telecom Specialist Information Technology (614) 251-4763
Weisenberger, Ashley Helpdesk Manager Information Technology (614) 253-3615